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Companies not taking responsibility

January 6, 2012

To what extent are companies responsible legally or morally for their wrongful doings!

It has been a while since I have blogged but I have recently come into contact with a situation that appalled me!  For Christmas I purchased a gift card for my step dad to Pet smart here in Reno to buy fish and equipment for his tank.

Understanding that as an owner you are responsible for your tank we took all the precautions to ensure they tank was health! Soon after placing the fish we bought from Pet smart our tick became sick. With a very common but deadly “fish cold” ICK

Pets Smart not only sold us a sick fish, but failed to take any responsibility for it. I was outraged. I spent hours looking online for something I could do. Someone I could call or email, but found nothing but hundreds if not thousands of similar complaints.

This store cost my family over $500 of dead and sick fish as well as the loss of our Pet family members.

 

When is it ok for a company to sell bad products and not take responsibility for them if they fail. Regardless of the product whether it, food, animal, car parts..

And not only do I mean take responsibility for their product, but also for the problems it caused!  If a company sells spoiled food and people get sick, they are not only responsible for refunding for the food, but also any medical bills that may have come up.

I know this is not true in all cases on a legal stand point, but MORALLY it should be a universal concept. You provide a service, if your service fails, you take responsibility for it. The problem I see most is the lack of care! People do not care to listen or become educated! There are many ways a company can prevent situations like this. But they have to be willing to do so.

This is not a blog to keep anyone from shopping at these stores, but is is something to think about. If you are seeking a service, make sure you are going somewhere that ensures your satisfaction and cares more about helping you, then helping them selves. Stores that have higher moral standards are those that will continue to grow. Legally these stores may be do nothing wrong. But sometimes it is not the legal aspects that matter! It is the moral, and humane ones that count!

Companies not taking responsibility

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One Comment leave one →
  1. January 7, 2012 2:58 pm

    Unfortuanely, we have had similar rcircumstances and will no longer shop there. Sorry about your fish.

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